What kind of support do you provide?
We provide support in everything involved in delivering a valid eSIM, installation and activation on a compatible device. Issues to do with connectivity, speed and performance will be the responsibility of the carrier.
After purchasing, when does data plan start?
The data plan starts upon the first data usage in a supported country.
Can a eSIM be returned?
eSIM QR codes contain a single use code, that if used, is no longer able to be resued. Therefore, unless we can fully confirm and eSIM code is unused, we can not accept any returns.
After adding the eSIM, how long do I have to use it ?
In most cases, You have 60 days after adding the eSIM to your phone to make first data usage.
Can eSIMs be moved between devices?
No. This may change in the future, but for now it is not possible.